Care
Safer Play
Play is meant to be a small, good part of the day. We've built tools to help you keep it that way.
Tools we offer
- Session timer. Set a length and we'll gently break in when you reach it.
- Cool-off. Take a 24-hour, 7-day, or 30-day break from all tables.
- Self-exclusion. Close your account for a minimum of 6 months. We won't market to you during that time.
- Reality check. A quiet pop-up every 30 minutes showing your hands played and chip movement.
All four are switched on for new members. Manage them under Settings → Safer Play.
Where to get help
- BeGambleAware — 0808 8020 133 (24/7, freephone, confidential).
- GamCare — 0808 8020 133 or live chat at gamcare.org.uk.
- NHS Northern Gambling Service — for those in England with gambling-related difficulties.
- Gordon Moody — residential support for severe cases.
A note on our model
Albion Hall is free-to-play and takes no money from members. We do not sell chips. We hold no payment data. Nothing on the platform can be exchanged for cash. We still take play seriously — habits formed at a free table can travel.
Talk to us
Our care team is available 9am–11pm UK time. Email [email protected] or use the chat button in the corner of any page.